Last updated: 25 October 2026. This page states, in one place, how shipping works and how returns work at VYORA Atelier.
Every piece is stitched once, for one person, after you order it. Nothing is stocked, and no piece is stitched until we confirm the design with you.
Estimated delivery time includes both production and shipping: from the day you order to the day it reaches you, please allow about 10–15 days.
We ship with carriers including DHL, UPS and USPS. A tracking number is sent to you as soon as your order ships. Delivery estimates are estimates: delays caused by a carrier, customs or events outside our control do not on their own make a made-to-order piece returnable.
Yes — for faulty, damaged or incorrect pieces. If a piece arrives faulty, damaged in transit, or different from the design you confirmed, we will put it right by repair, remake or refund, as appropriate to the fault.
No — for a change of mind on a finished custom piece. Once a piece has been stitched to your configuration (design, garment, colour, size, personalisation), it cannot be resold, so it cannot be returned because you changed your mind. Before stitching starts, you can usually still change or cancel your order — see section 4.
The 14-day window in section 3 starts on the day your piece is delivered, not on the day you order. It therefore cannot expire before you receive your piece, whatever the production and shipping time for your region.
Contact us as soon as possible if you need to change or cancel. If stitching has not started, we can usually change or cancel the order, and if you have already paid, we refund you in full. Once stitching has started, the piece is yours and section 2 applies.